Shipping Policy
CIYOMY Shipping Policy
Domestic E-commerce Orders
1. Shipping Costs & Services
| Service | Coverage | Delivery Time | Cost |
|---|---|---|---|
| Standard Shipping | Contiguous U.S. | 7-14 business days | Calculated by size/weight (Checkout Preview) |
| Expedited Shipping | Contiguous U.S. | 3-5 business days | + |
| Canada Shipping | Major Provinces* | 10-20 business days | Base fee + $30 remote surcharge (if applicable) |
Notes:
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Free Shipping: Applies only to items marked "Free Shipping" on product pages.
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Major Provinces: Quebec, Ontario, British Columbia, Alberta.
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Remote areas (e.g., Alaska, Nunavut) incur additional fees.
2. Key Terms
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Oversized Items:
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Shipped via freight carriers (UPS/FedEx Freight).
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Residential delivery may require appointment scheduling.
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Inspection: Reject damaged packages at delivery and notify us within 24 hours with photos.
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Taxes: Sales tax applied based on delivery address.
International Export Orders
1. Core Terms
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Accepted Trade Terms: FOB, CIF, EXW.
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Minimum Order Quantity (MOQ):
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$5,000 USD and 50 units per SKU (Need to satisfy both).
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Lead Time: 30-60 days after contract confirmation (varies by order size).
Contact
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E-commerce Support: support@ciyomy.com | (Mon-Fri, 9AM-5PM EST)
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Export Team: contact@ciyomy.com | (Mon-Fri, 9AM-5PM EST)