Refund policy

With Ciyomy you can be sure of consistent, our products for a child from new-born, infant, toddler, to kid, teen period that meet

the highest global quality and safety, delivered in spec and on time.

Product Returns:

We recognize that sometimes an item may not meet your needs or simply does not fit with your décor. In the event that you are

not satisfied with your purchase, simply return it within 30 days from the date of purchase. Please keep in mind that all returns

must be unused, unwashed, and undamaged and all packaging, labels, and tags must remain intact and be attached with the item.

Promotional items, flash sales, clearance items, and any items marked as "final sale" are not eligible for partial refunds, exchanges,

or returns. All sales are final. Otherwise, the item may not be eligible for return.

To initiate a return for an exchange or refund, please go to “My Account” and click “View My Orders”, you can apply for a return.

Please fill in the detailed information for a return or exchange. Once your request is approved, you can download the return label

from the “Return Information”.

If you want to return it by yourself, please email us at support@ciyomy.com along with the return tracking number(s).